その他

FAQ - 日本居住者の皆様への重要なお知らせ

2026-09-17 09:0024962

1. Why Bitget is ceasing to provide Crypto-asset Exchange Service to Japanese residents?

The cessation forms part of our ongoing global compliance efforts and is intended to keep compliance with Japanese laws and regulations.

2. I am identified as a Japanese resident user by Bitget, but I no longer reside in Japan. How to update my address?

It is advisable to complete your Level 2 Identity Verification via here by November 1, 2026, 11AM GMT+9.

While you may still be able to complete Identity Verification Level 2 (POA/KYC2) after 1 November 2026 , 11AM GMT+9, we strongly encourage you to do so as soon as possible to help ensure uninterrupted access to your Bitget account.

Please note that, due to technical restrictions, Japanese residents will be unable to update their Level 2 Identity Verification from December 31, 2026 to January 13, 2027. To avoid any disruption, please complete or update your verification well in advance.

3. What are the acceptable proof of address documents?

Accepted proof of address documents include bank statements, utility bills, and tax certificates. The name shown on your proof of address documents must match your KYC document.

4. What restrictions will be imposed on Japanese users' accounts and the relevant timelines?

Close-Only Mode: effective November 1, 2026 , 11AM GMT+9, if you are considered a resident in Japan.

Your account will be restricted to "Close-Only" mode. You will not be able to open or add new positions or use any products except Deposit (with limitations) and Asset withdrawals.

This "Close-Only" restriction applies to all Bitget products (excluding Deposit (with limitations), Asset Withdrawals, and Conversion*) including but not limited to spot trading, futures trading, P2P trading, earn (asset management), card services, copy trading and trading bots.

*Convert is available solely for crypto-to-crypto transactions and only for conversion into the following tokens:

Please ensure that you close all open positions and begin withdrawing your funds and assets from your account to avoid any unwanted disruptions.

Liquidation: Effective December 31, 2026, 11AM GMT+9, if you are considered a resident in Japan.

All remaining open positions across all products will be forcibly liquidated, and card services will be suspended. Please ensure all open positions are closed and assets are withdrawn by this date.

Please note that Crypto Withdrawals function will remain available continuously.

5. How to withdraw assets from the Bitget platform? When should Japanese users withdraw their assets?

Please refer to:

Alternatively, please contact our customer service team for support.

6. What happens if I still have open positions after December 31, 2026?

From December 31, 2026, open positions in your account will be subject to forced liquidation.

To avoid your positions being closed at an unfavorable market price, please close any open positions as soon as possible before December 31, 2026.

7. Can Japanese users still withdraw assets from Bitget after December 31, 2026?

Your funds will remain safe in your account until you withdraw them. You may withdraw to your self-custody wallet or to your account on another exchange.

8. Can Japanese residents create new accounts after August 3, 2026?

No. New registrations for residents of Japan will not be accepted after August 3, 2026.

9. How to contact your customer support team?

If you have any questions or concerns regarding this matter, please reach out to our Customer Support team by submitting a case via here.

10. How do I confirm whether I'm treated as a Japan user?

Only users who have received our notification on or after September 17, 2026 will be preliminarily deemed to be residents of Japan. If you have not received such notification around that time, you will not be treated as a resident of Japan by default.

If you have received the notification and believe that your country of residence has been recorded incorrectly or inaccurately, please complete Level 2 Identity Verification (Proof of Address / KYC2) via here or contact customer support as soon as possible.

Otherwise, your account may continue to be treated as belonging to a resident of Japan and your access to our platform may be interrupted thereafter.

11. I am not a Japanese resident and would like to update my Level 2 Identity Verification (Proof of Address/KYC2). Why am I unable to do so?

Users identified as Japanese residents may generally update their Level 2 Identity Verification (Proof of Address/KYC2). However, from December 31, 2026 to January 13, 2027, Japanese residents will be unable to update their Level 2 Identity Verification due to technical restrictions.

For completeness, this functionality will resume on January 14, 2027, after which you may update your Level 2 Identity Verification. To avoid disruption, please complete any required verification updates before December 31, 2026.

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